In-App NPS Surveys With 4× Higher Response Rates
Run Net Promoter Score surveys at the right moment — inside your product, linked to customer feedback and revenue data, with automatic follow-up for detractors.
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What is in-app NPS survey software?
NPS (Net Promoter Score) survey software measures customer loyalty by asking 'How likely are you to recommend us to a friend or colleague?' on a 0–10 scale. In-app NPS tools embed the survey directly inside your product — where customers are actively engaged — achieving 4× higher response rates than email surveys. Kandidly's NPS feature links scores directly to customer feedback, MRR, and feature requests — giving you a complete picture of why customers are promoters or detractors, and what you can do about it.
Triggers
Survey customers at the perfect moment
Configure NPS surveys to appear after key product moments — onboarding completion, a feature milestone, or a time-based trigger. Kandidly delivers the survey at the right moment without interrupting the workflow.
- Time-based triggers (e.g., 30 days after sign-up)
- Event-based triggers via JavaScript API
- Throttle controls — don't survey same customer twice in 90 days
- Show/hide based on plan tier, segment, or account age
Collection
Score + comment in a frictionless 2-step flow
The Kandidly NPS widget is designed for completion — a large 0–10 scale, optional comment field, and submit. Average completion time is under 20 seconds.
- Full 0–10 NPS scale in a clean, focused UI
- Optional comment field for qualitative signal
- Customizable question text and follow-up prompt
- Branded to match your product theme
Analysis
NPS trends linked to MRR and feature requests
Every NPS score is linked to the customer's account, plan, MRR, and open feature requests. See which segments are most at risk, which features detractors want most, and where to focus retention effort.
- Score trends over time (by segment, plan, cohort)
- Revenue-weighted NPS breakdown (promoters vs. detractors by MRR)
- Detractor feature requests surfaced automatically
- Churn risk flags for detractors with high MRR
Follow-up
Automatic follow-up for detractors
When a customer scores 0–6, Kandidly can automatically trigger a follow-up email from your CS team, log a task in your CRM, or surface the account in your churn risk dashboard.
- Automatic alert to CS team for detractor scores
- Webhook trigger for CRM or Slack notifications
- Churn risk dashboard updated in real time
- Feedback collection prompt after low NPS score
Who uses Kandidly for this
Teams across every stage and function rely on this every day.
Customer success teams
Get early warning on detractors before they churn — with automatic alerts when high-MRR accounts score poorly.
Product managers
Link NPS scores to feature requests — see exactly which unshipped features are driving detractor responses.
SaaS founders
Measure product-market fit continuously with rolling NPS — without building a separate survey infrastructure.
Growth teams
Identify promoters and activate them for case studies, reviews, and referrals — automatically after high NPS scores.
Enterprise teams
Run NPS by account segment, plan tier, and cohort — with revenue-weighted scoring so you know where retention risk is highest.
Product-led growth companies
Track NPS throughout the free-to-paid funnel and identify the moments that drive conversion and churn.
How Kandidly compares
Not every tool does this the same way. Here's how the field stacks up.
| Tool | Supported | Note |
|---|---|---|
 | In-app NPS linked to feedback, MRR, and churn risk | |
| Strong NPS — but expensive and feedback/roadmap separate | ||
| NPS-focused tool — no roadmap or feedback management | ||
| Partial | Survey tool — not connected to customer feedback data | |
| No NPS surveys | ||
| No NPS surveys |
Frequently asked questions
Ship faster.
Close the loop.
Join product teams who use Kandidly to turn customer feedback into shipped features — and notify every requester the moment it lands.
Connect your product workflow. Start shipping products.
Kandidly gives your team one AI-powered home for feedback, features, roadmaps, and releases. Less overhead. More momentum.
The AI-powered product management platform for modern teams. Feedback, roadmaps, and releases — all in one place.
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