Turn Customer Noise Into Product Clarity
Every feature request, support ticket, and customer conversation — organized, scored, and ready to act on.
No credit card required · 7-day free trial
Capture
Every Channel, One Inbox
Collect feedback publicly or privately from support tools, CRMs, Slack, and your in-app widget. The most-requested ideas surface automatically.
- Group similar requests together with AI
- Import from Zendesk, Intercom, HubSpot, and Slack
- Pin announcements and updates to any post
- Start threaded discussions on any feedback item
Customer Requests
Sorted by most votes
Advanced dashboard filters
Under ReviewDark mode support
PlannedCSV & Excel export
Under ReviewMobile app for iOS
PlannedCaptured this month
342
customer requests
Analyze
Let AI Do the Reading. You Do the Deciding.
Every incoming piece of feedback gets summarized, classified by sentiment, and matched to your existing features — automatically. No manual tagging required.
- AI-written summaries for every feedback item
- Sentiment detection across all submissions
- Theme clustering groups hundreds of requests into clear categories
- Weekly digest reports generated automatically for your team
AI Theme Analysis
248 feedback items · last 30 days
AI insight: Performance up 42% WoW. Prioritize next sprint around it.
62%
positive sentiment
Prioritize
Score Features by Revenue Impact, Not Just Votes
Use RICE, ICE, or a custom formula to rank every request. Connect feedback to MRR data so your highest-value customers always get the weight they deserve.
- Customizable scoring with RICE, ICE, or your own model
- Revenue-weighted voting from Stripe and HubSpot
- Filter by customer segment, plan tier, or ARR
- Export ranked lists for stakeholder reviews
Feature Backlog · RICE score
Sorted by customer data
Dark mode support
142 votes · $12.4k potential
CSV & Excel export
98 votes · $8.9k potential
Mobile app (iOS)
76 votes · $6.2k potential
Custom webhooks
54 votes · $4.1k potential
RICE Score
84
Dark mode support
Close the loop
Close the Loop With Every Customer Who Asked
The moment a requested feature ships, Kandidly notifies every customer who asked for it — with a personalized email, automatically.
- Automatic notifications the moment a feature ships
- Personalized emails that reference each customer's own request
- Track open rates and engagement on every notification
- Linked directly to your public changelog entry
We shipped it! 🎉
noreply@kandidly.io · May 9, 2025 · v2.9
Hi Sarah, you requested Dashboard filters back in February. We just shipped it — your feedback shaped this feature.
Also notified
Email performance
68%
open rate
34%
clicked
134 emails sent in <2 minutes
What changes
A better operating rhythm for the whole team
The value is not another place to store product work. It is the context your team keeps as work moves from customer signal to decision to delivery.
Decisions have evidence
Product conversations start with the requests, accounts, and patterns behind the priority.
Handoffs keep their context
Engineering, customer teams, and leadership can see what changed and why without rebuilding the story.
Shipping creates follow-through
A release becomes a reason to update the people who asked, voted, or are waiting for the outcome.
See the loop in a real customer workflow
Read how teams connect feedback, planning, and release communication.
One connected workflow
A clearer path from insight to impact
Kandidly connects the decisions around your product so your team can move from customer evidence to shipped work without losing context.
Connect your product workflow. Start shipping products.
Kandidly gives your team one AI-powered home for feedback, features, roadmaps, and releases. Less overhead. More momentum.
The AI-powered product management platform for modern teams. Feedback, roadmaps, and releases — all in one place.
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