Close the Loop and Turn Customers Into Advocates
Kandidly connects customer feedback directly to product decisions — and automates the follow-up when those decisions ship. Your customers feel heard, because they are.
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Capture
Log Feedback From Calls, Tickets, and Emails in Seconds
Capture customer feedback directly from your CRM, support tool, or the Kandidly Chrome Extension. Every quote is attached to a feature request your product team can act on.
- Chrome Extension for logging feedback from any page
- Salesforce and HubSpot sync for CRM notes
- Zendesk and Intercom sync for support tickets
- Tag feedback by account, plan tier, or segment
Customer Requests
Sorted by most votes
Advanced dashboard filters
Under ReviewDark mode support
PlannedCSV & Excel export
Under ReviewMobile app for iOS
PlannedCaptured this month
342
customer requests
Influence
Make Your Customers' Voices Count in Product Decisions
See exactly which features your top accounts are requesting. Escalate them to product with the revenue context that drives prioritization.
- Filter feedback by ARR, account tier, or segment
- Revenue-weighted voting that reflects true business priority
- Escalate requests to product with a single click
- Tag key accounts to any feature request
AI Theme Analysis
248 feedback items · last 30 days
AI insight: Performance up 42% WoW. Prioritize next sprint around it.
62%
positive sentiment
Communicate
Automatic Updates When Requested Features Ship
When a feature your top accounts requested finally ships, Kandidly sends them a personalized notification. Retention conversations start themselves.
- Auto-notify accounts the moment their requests ship
- Personalized emails with what's new and how to use it
- Weekly digest of shipped features for CS teams
- Sync all customer interactions to your CRM automatically
We shipped it! 🎉
noreply@kandidly.io · May 9, 2025 · v2.9
Hi Sarah, you requested Dashboard filters back in February. We just shipped it — your feedback shaped this feature.
Also notified
Email performance
68%
open rate
34%
clicked
134 emails sent in <2 minutes
What changes
A better operating rhythm for the whole team
The value is not another place to store product work. It is the context your team keeps as work moves from customer signal to decision to delivery.
Decisions have evidence
Product conversations start with the requests, accounts, and patterns behind the priority.
Handoffs keep their context
Engineering, customer teams, and leadership can see what changed and why without rebuilding the story.
Shipping creates follow-through
A release becomes a reason to update the people who asked, voted, or are waiting for the outcome.
See the loop in a real customer workflow
Read how teams connect feedback, planning, and release communication.
One connected workflow
A clearer path from insight to impact
Kandidly connects the decisions around your product so your team can move from customer evidence to shipped work without losing context.
Connect your product workflow. Start shipping products.
Kandidly gives your team one AI-powered home for feedback, features, roadmaps, and releases. Less overhead. More momentum.
The AI-powered product management platform for modern teams. Feedback, roadmaps, and releases — all in one place.
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