AI Woven Into Every Corner of Your Workflow
Kandidly ships 12 distinct AI capabilities — from a conversational copilot to automated RICE scoring, churn risk detection, and real-time sentiment analysis on every piece of feedback.
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Everything AI Does for You
12 capabilities, all included, all configurable per organization.
AI Copilot
Conversational assistant that reads and writes your product data in real time
Feedback Summarization
AI writes a concise summary for every incoming piece of feedback automatically
Sentiment Analysis
5-level classification — Positive, Neutral, Negative, Confused, Angry
Smart Triage
AI recommends the right features to link when triaging feedback
Theme Clustering
Groups hundreds of feedback items into actionable themes with priority recommendations
RICE Scoring
Automatic Reach, Impact, Confidence, and Effort scores with reasoning for every feature
Churn Risk Monitor
Identifies customers at risk based on unmet requests, sentiment, and MRR signals
Auto Changelog
Generates and optionally auto-publishes release notes when features ship
Initiative Chat
Context-aware AI chat embedded in every initiative — knows your team, features, and goals
AI Writing Assistant
In-editor AI for every doc — improve, shorten, lengthen, fix grammar, or run custom commands
Sentiment Dashboard
Radar chart showing sentiment distribution across all your customer feedback
Product Context
AI learns your product description to give relevant, grounded answers every time
Copilot
Ask Anything. Change Anything. Your AI Product Partner.
Kandidly Copilot is a conversational AI assistant with live access to your entire product database. Ask it to surface insights, reprioritize your backlog, or create features — and it just does it.
- Query features, feedback, initiatives, and releases in natural language
- Create and update features directly from the chat interface
- Get prioritized backlog recommendations based on real data
- Ask 'what should we build next?' and get a grounded, opinionated answer
- Context-aware — knows your product description and team structure
What should we build next?
AI feedback engine — RICE 91, 89 votes, $18k MRR unlock. Build this first.
Add it to Q3 roadmap
✓ Feature created in Q3 roadmap
Live context
Reads & writes your product data
Feedback Intelligence
Triage, Summarize, and Cluster Feedback Automatically
Every piece of feedback that comes in gets AI-processed instantly — summarized, classified by sentiment, and matched to existing features. No more reading every ticket manually.
- AI writes a plain-English summary for every feedback item on arrival
- Smart triage recommends which features to link based on feedback content
- Theme clustering groups hundreds of items into actionable categories
- Duplicate detection merges redundant requests across all channels
- Priority recommendations with executive summary for your team
AI Triage · Incoming feedback
Processing automatically
From mike@globex.com · Zendesk #4821
"The export function is way too slow — waiting 10 seconds every time I download data."
Auto-triaged this month
342
feedback items
Sentiment Analysis
Know How Customers Feel, Not Just What They're Asking For
Kandidly classifies every piece of feedback across five emotional levels. Track sentiment trends over time, catch frustration early, and understand the emotion behind each request.
- 5-level classification: Positive, Neutral, Negative, Confused, Angry
- Sentiment radar chart shows distribution across all feedback at a glance
- Trend view tracks how sentiment shifts week over week
- Churn Risk Monitor flags customers with predominantly negative or angry signals
- Revenue-weighted — angry feedback from a $50k customer ranks higher
Sentiment Analysis · 248 items
How customers feel, not just what they say
Positive sentiment
62%
30-day trend
⚠ 3 angry Enterprise users
Churn risk · action recommended
RICE Scoring
AI Estimates Reach, Impact, Confidence, and Effort for Every Feature
RICE scoring is the gold standard for prioritization — but filling it in manually takes hours. Kandidly AI automatically estimates all four dimensions with reasoning you can read and override.
- Auto-calculates Reach, Impact, Confidence, and Effort scores
- Provides plain-English reasoning for each dimension — not just a number
- Adjust AI estimates manually whenever you disagree
- Sort and filter your backlog by AI-generated RICE priority
- Enable or disable per-organization in AI settings
AI RICE Score
AI feedback engine
AI reasoning: Enterprise tier repeatedly cites this. High retention risk if unaddressed.
Top RICE Score
91
AI feedback engine
Churn Risk
Identify At-Risk Customers Before They Cancel
The Churn Risk Monitor combines unresolved feature requests, sentiment scores, and MRR data to surface the customers most likely to leave. Act on it before they decide.
- Critical, High, and Medium risk tiers with color-coded scores
- Weighted by MRR — a $50k customer with angry feedback ranks higher
- Shows exactly which feature requests are unresolved for each at-risk customer
- Connects to Stripe to pull live MRR data automatically
- Helps CS prioritize outreach and PMs prioritize the right features
Churn Risk Monitor
Revenue-weighted risk scores
Globex Corp
$24k MRR · 3 unmet · 😡 Angry
Initech LLC
$18k MRR · 2 unmet · 😟 Negative
Umbrella Co
$12k MRR · 1 unmet · 😵 Confused
MRR at risk
$84k
3 critical accounts
Act now → prioritize their requests
Auto Changelog
Release Notes That Write Themselves
Set a threshold, and when enough features land, Kandidly AI drafts your changelog entry in customer-friendly language. Review and edit, or set it to auto-publish — your choice.
- Triggers automatically when a configurable number of features ship
- Rewrites technical feature titles into clear customer-facing language
- Choose to review before publishing or let it auto-publish
- Maintains consistent tone and format across every release
- Saves an average of 45 minutes per release cycle
Auto Changelog · v2.9
AI wrote this in 3 seconds
Features shipped
✦ AI wrote
AI & Performance Update · v2.9
Claude now reads and summarizes every incoming ticket automatically. Dark mode is live. Export performance improved.
Time saved
45 min
per release cycle
AI Writing & Initiative Chat
AI in Every Editor — Not Just a Chatbot
Every rich-text editor in Kandidly has a built-in AI writing assistant. Select any text and instantly improve it, shorten it, fix grammar, or run a custom command. Each initiative also has its own context-aware AI advisor.
- Highlight any text and trigger AI from the floating bubble toolbar
- Improve, shorten, lengthen, fix grammar — all one click
- Custom 'zap' command for anything else you need
- Works in feature descriptions, initiative pages, changelog entries, and more
- Initiative Chat knows your team, linked features, pages, and external links
AI Writing Assistant
Works in every editor · select text to activate
The AI feedback engine is now available to all plans. It automatically summarizes, categorizes, and prioritizes every piece of customer feedback.
Initiative Chat · AI advisor
Based on your 3 linked features and Q3 deadline, I'd reprioritize the mobile API work first — it unblocks two dependent items.
AI tools available
8
in every editor
All 12 AI Capabilities Included on Every Plan
No AI add-on. No extra seat fee. Every Kandidly plan ships with the full AI suite, configurable per organization.
Connect your product workflow. Start shipping products.
Kandidly gives your team one AI-powered home for feedback, features, roadmaps, and releases. Less overhead. More momentum.
The AI-powered product management platform for modern teams. Feedback, roadmaps, and releases — all in one place.
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