The Product OS for B2B SaaS Teams
In B2B SaaS, the gap between what customers want and what you build is where churn lives. Kandidly closes that gap with revenue-weighted feedback and automated customer communication.
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Revenue-weighted
Prioritize by Revenue, Not Just Vote Count
In B2B, one enterprise customer can be worth 100 SMB votes. Connect Stripe or HubSpot to weight every feature request by MRR — so you always know the true business impact.
- Stripe and HubSpot integration for MRR-weighted feedback
- Filter requests by plan tier, company size, or segment
- See ARR at risk attached to each feature request
- Revenue-weighted RICE scoring for objective prioritization
Feature Backlog · RICE score
Sorted by customer data
Dark mode support
142 votes · $12.4k potential
CSV & Excel export
98 votes · $8.9k potential
Mobile app (iOS)
76 votes · $6.2k potential
Custom webhooks
54 votes · $4.1k potential
RICE Score
84
Dark mode support
Retention
Reduce Churn by Building What Your Best Accounts Need
Kandidly identifies which feature gaps correlate with churn risk. Prioritize the work that saves your highest-value accounts — before they decide to leave.
- Churn signal detection from feedback sentiment patterns
- At-risk account alerts when feedback volume spikes
- Track 'if you built this, we'd stay' retention feedback
- CS notifications when at-risk accounts submit requests
Churn Risk Monitor
Revenue-weighted risk scores
Globex Corp
$24k MRR · 3 unmet · 😡 Angry
Initech LLC
$18k MRR · 2 unmet · 😟 Negative
Umbrella Co
$12k MRR · 1 unmet · 😵 Confused
MRR at risk
$84k
3 critical accounts
Act now → prioritize their requests
Expansion
Turn Shipped Features Into Expansion Conversations
When you ship what a customer asked for, Kandidly notifies them automatically — creating a natural moment for expansion conversations with your CS team.
- Auto-notify accounts when their requested features ship
- Flag shipped features as expansion conversation starters
- Track NPS score changes correlated to feature releases
- CS dashboard showing shipped features by account
We shipped it! 🎉
noreply@kandidly.io · May 9, 2025 · v2.9
Hi Sarah, you requested Dashboard filters back in February. We just shipped it — your feedback shaped this feature.
Also notified
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What changes
A better operating rhythm for the whole team
The value is not another place to store product work. It is the context your team keeps as work moves from customer signal to decision to delivery.
Decisions have evidence
Product conversations start with the requests, accounts, and patterns behind the priority.
Handoffs keep their context
Engineering, customer teams, and leadership can see what changed and why without rebuilding the story.
Shipping creates follow-through
A release becomes a reason to update the people who asked, voted, or are waiting for the outcome.
See the loop in a real customer workflow
Read how teams connect feedback, planning, and release communication.
One connected workflow
A clearer path from insight to impact
Kandidly connects the decisions around your product so your team can move from customer evidence to shipped work without losing context.
Connect your product workflow. Start shipping products.
Kandidly gives your team one AI-powered home for feedback, features, roadmaps, and releases. Less overhead. More momentum.
The AI-powered product management platform for modern teams. Feedback, roadmaps, and releases — all in one place.
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