Product Management Software for E-commerce Teams
Collect merchant and shopper feedback, prioritize platform improvements by GMV impact, and keep merchants updated with every platform release.
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Capture
Collect merchant and shopper feedback
Context
Prioritize with account data
Roles
Manage workspace access
Updates
Share release communication
Built for e-commerce challenges
E-commerce teams face unique pressures. Kandidly is designed to solve them.
The challenge
Merchant and shopper feedback in completely different places
E-commerce platforms get merchant feature requests via support tickets, shopper experience feedback via NPS, and internal ops feedback via Slack — with no unified view of what's most urgent.
The Kandidly solution
Kandidly aggregates all channels into one AI-organized inbox. Merchant requests from Zendesk, shopper NPS from the widget, and Slack feedback all flow in automatically — tagged, scored, and prioritized.
The challenge
Roadmap decisions not connected to GMV impact
E-commerce roadmaps often get prioritized by feature request volume — but volume doesn't correlate with GMV. A feature requested by 10 merchants doing $10M GMV each should outrank one requested by 500 small merchants.
The Kandidly solution
Connect your merchant data to Kandidly and feature votes are weighted by merchant GMV or MRR — so your highest-volume sellers' needs always get appropriate priority in your roadmap.
The challenge
Merchants missing new features that would grow their revenue
Platform updates ship but merchants don't discover new features. Low adoption means low retention, and features that could grow merchant GMV go unused for months after shipping.
The Kandidly solution
Kandidly's changelog widget and automated email notifications ensure merchants discover every new feature — with personalized emails for those who specifically requested it.
Features e-commerce teams use most
Everything you need to build better products in E-commerce.
Multi-channel feedback aggregation
Zendesk, Slack, email, in-app widget, and webhook inbound all unified in one AI-organized inbox.
GMV-weighted feature prioritization
Weight feature votes by merchant GMV or MRR — your biggest sellers' needs always get appropriate priority.
Merchant changelog and notifications
Notify merchants of every platform update — personalized emails when their requested feature ships.
NPS surveys for merchants
Measure merchant satisfaction at key moments — onboarding, seasonal peaks, feature launches.
Churn risk for high-GMV merchants
Review merchant accounts with unresolved requests and relevant feedback signals.
Public product roadmap
Show merchants what's coming — build trust and reduce churn by demonstrating you're investing in their platform.
Frequently asked questions
Common questions from e-commerce teams evaluating Kandidly.
Built for E-commerce teams.
Ready in a day.
Start your free trial and see why leading e-commerce product teams choose Kandidly.
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Connect your product workflow. Start shipping products.
Kandidly gives your team one AI-powered home for feedback, features, roadmaps, and releases. Less overhead. More momentum.
The AI-powered product management platform for modern teams. Feedback, roadmaps, and releases — all in one place.
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