Every Freshdesk ticket, automatically in your feedback board
Import and tag support tickets to features automatically from Freshdesk.
Overview
Kandidly + Freshdesk
Freshdesk is a widely used helpdesk platform for growing SaaS teams. The Kandidly integration captures inbound tickets, AI-summarizes them, and links them to your feature backlog — giving your product team structured signal from customer conversations.
Integration details
- Category
- Support
- Auth type
- API Key
- Integration type
- Native Integration
- Setup time
- < 10 minutes
Automatic ticket sync
New tickets matching your filters appear in Kandidly within minutes, pre-summarized.
AI sentiment classification
Every imported ticket is classified as Positive, Neutral, Negative, Confused, or Angry.
Company context
Freshdesk company data maps to Kandidly's customer record for revenue-weighted scoring.
Bulk historical import
Import past tickets to immediately populate your feedback database.
Setup Guide
Set up in minutes
Connect Freshdesk to Kandidly with a few simple steps. No engineering help required.
Generate a Freshdesk API key
In Freshdesk, go to Profile Settings → API Key and copy your personal API key.
Enter your API key in Kandidly
In Kandidly Settings → Integrations → Freshdesk, paste your API key and enter your Freshdesk subdomain.
Configure sync filters
Select which ticket statuses, groups, or tags to import. You can exclude internal tickets or specific forms.
Run the first import
Trigger a historical import of up to 90 days of tickets. After that, new tickets matching your filters sync automatically.
Use Cases
How teams use Kandidly + Freshdesk
Product team reviews without reading tickets
Instead of digging through Freshdesk, your PM gets a weekly summary of the top recurring themes — all derived from real ticket data.
CS and product alignment
CS logs issues in Freshdesk, product sees them automatically in Kandidly. No Slack pings, no spreadsheets.
Data Flow
What gets exchanged
Freshdesk → Kandidly
Data flowing in
- ✓Ticket subject and body
- ✓Requester name and email
- ✓Company name
- ✓Tags and status
- ✓Priority level
Kandidly → Freshdesk
Data flowing out
- ✓AI feedback summary
- ✓Sentiment classification
- ✓Feature link
- ✓Close-the-loop trigger
More Support integrations
Ready to connect Freshdesk?
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