Email support conversations become product intelligence
Capture email threads as feedback items with one click from your inbox.
Overview
Kandidly + Help Scout
Help Scout is beloved for its human, inbox-style support experience. The Kandidly integration reads Help Scout conversations and converts customer questions and requests into structured feedback — without your team lifting a finger.
Integration details
- Category
- Support
- Auth type
- OAuth
- Integration type
- Native Integration
- Setup time
- < 10 minutes
Conversation-to-feedback conversion
Help Scout threads are summarized into single, actionable feedback items in Kandidly.
Customer context preservation
Email sender data and company information is mapped to Kandidly's customer records.
Tag-based routing
Only sync conversations tagged with specific labels to keep your feedback board focused.
AI summarization
Long email threads are condensed into clear, actionable summaries by Claude AI.
Setup Guide
Set up in minutes
Connect Help Scout to Kandidly with a few simple steps. No engineering help required.
Connect Help Scout via OAuth
In Kandidly Settings → Integrations → Help Scout, click Connect and authorize access to your mailboxes.
Select mailboxes to sync
Choose which Help Scout mailboxes to pull conversations from. You can sync all mailboxes or select specific ones.
Set conversation filters
Configure which conversations to capture — all, conversations with specific tags, or those assigned to certain teams.
Enable live sync
Activate the integration. New conversations matching your rules will appear in Kandidly as feedback items.
Use Cases
How teams use Kandidly + Help Scout
Stop losing email feedback
Customer emails often contain valuable product feedback that gets resolved and forgotten. Kandidly captures those signals automatically.
Revenue-weighted support insights
Map Help Scout company data to MRR in Kandidly to surface feedback from your most important accounts first.
Data Flow
What gets exchanged
Help Scout → Kandidly
Data flowing in
- ✓Conversation subject and body
- ✓Customer name and email
- ✓Company information
- ✓Tags and assigned mailbox
Kandidly → Help Scout
Data flowing out
- ✓Feedback summary
- ✓Feature link
- ✓Close-the-loop email
- ✓Sentiment tag
Ready to connect Help Scout?
Bring your product team together to turn customer feedback into shipped features.
Connect your product workflow. Start shipping products.
Kandidly gives your team one AI-powered home for feedback, features, roadmaps, and releases. Less overhead. More momentum.
The AI-powered product management platform for modern teams. Feedback, roadmaps, and releases — all in one place.
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