Turn every support ticket into a product insight

Sync support tickets directly into your feedback board as structured feature requests.

Connect Zendesk Browse all integrations

Overview

Kandidly + Zendesk

Zendesk is the world's most popular customer support platform. When you connect it to Kandidly, every inbound ticket is automatically captured as structured feedback — AI-summarized, sentiment-tagged, and linked to the features your customers are actually requesting.

Integration details

Category: Support
Auth type: OAuth
Integration type: Native Integration
Setup time: < 10 minutes

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Automatic ticket ingestion

Every new ticket matching your filters flows into Kandidly automatically — no manual export needed.

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AI summarization on arrival

Claude reads each ticket and generates a plain-English summary plus sentiment classification before you ever open it.

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Revenue-weighted feedback

Zendesk company data maps to Kandidly's MRR field, so high-value accounts automatically rank higher in your feedback list.

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Two-way ticket linking

Link a Zendesk ticket to a Kandidly feature. When that feature ships, Kandidly automatically emails the ticket requester.

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Bulk historical import

Import the last 90 days of tickets with one click to seed your feedback database with historical context.

Setup Guide

Set up in minutes

Connect Zendesk to Kandidly with a few simple steps. No engineering help required.

Install the Kandidly app from Zendesk Marketplace

Go to the Zendesk Marketplace, search for Kandidly, and click Install. The app is free and requires no credit card.

Authorize Kandidly to access your workspace

Grant Kandidly read access to your Zendesk tickets. We only request the minimum permissions needed — ticket metadata, requester info, and ticket body.

Configure which tickets to sync

Choose which tags, ticket types, or views to pull into Kandidly. You can sync all tickets or filter by tag, form, or group.

Map ticket fields to Kandidly feedback fields

Map Zendesk custom fields (company, plan, ARR) to Kandidly's customer attributes. This enables revenue-weighted feedback automatically.

Enable real-time sync

Turn on live sync. New Zendesk tickets matching your filters will appear in Kandidly within seconds, already summarized by AI.

Use Cases

How teams use Kandidly + Zendesk

Customer success → product pipeline

Your CS team handles tickets in Zendesk. Kandidly captures every recurring complaint as a feature request, automatically grouped by theme. Your PM reviews a weekly digest of the top 10 most-requested things — without reading a single raw ticket.

Prioritizing by impact, not volume

A $120k ARR account keeps submitting tickets about the same missing feature. Without MRR data, it looks like one request among thousands. With Kandidly's Zendesk integration, it surfaces at the top of your churn-risk dashboard automatically.

Data Flow