Capture customer intent from every conversation

Turn customer conversations into actionable feedback without leaving Intercom.

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Overview

Kandidly + Intercom

Intercom conversations are where customers tell you exactly what they need — often in the moment of frustration. Kandidly listens to those conversations and converts them into structured, trackable feature requests so nothing slips through the cracks.

Integration details

Category: Support
Auth type: OAuth
Integration type: Native Integration
Setup time: < 10 minutes

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Conversation-to-feedback conversion

Full conversation threads are condensed into a single, actionable feedback item with context preserved.

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Contact enrichment

Intercom contact data — plan, company, MRR — automatically enriches every feedback item in Kandidly.

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Tag-based filtering

Only sync conversations with specific Intercom tags so your feedback board stays signal-rich, not noisy.

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Close the loop automatically

When a requested feature ships, Kandidly emails the Intercom contact who raised it — automatically.

Setup Guide

Set up in minutes

Connect Intercom to Kandidly with a few simple steps. No engineering help required.

Connect your Intercom workspace

Click Connect in Kandidly Settings → Integrations → Intercom, then authorize via OAuth. We'll request read access to conversations and contacts.

Configure your sync rules

Choose which conversations to capture: all, tagged conversations only, or conversations assigned to specific teams.

Map Intercom attributes to Kandidly

Map Intercom contact attributes (company, plan, MRR) to Kandidly's customer record fields for revenue-weighted scoring.

Go live

Activate the integration. New conversations matching your rules will appear in Kandidly as feedback within seconds.

Use Cases

How teams use Kandidly + Intercom

Surface feature requests from support chats

Your support team resolves conversations in Intercom. Behind every 'can you add X?' hides a product gap. Kandidly captures those gaps without your team having to manually log anything.

Qualify feedback by account value

With Intercom's plan and MRR data mapped in Kandidly, you can instantly see which feature requests come from your most valuable accounts — and prioritize accordingly.

Data Flow